VISION AND MISSION

Code of Conduct accepted by Board as per Sa Dhan Norms.

  • Sensitive and committed to excellence:

    The team at Sampada Entrepreneurship & Livelihoods Foundation (SELF) is very sensitive towards providing services to the disadvantaged and the marginalized. These services are provided at the best possible level of professionalism.

  • Meeting the highest expectations of our partners:

    Sampada Entrepreneurship & Livelihoods Foundation (SELF) considers its clients as ‘partners’ and is committed to deliver services as per their partners’ requirement in a manner that satisfies its partners. Staff should maintain the highest level of personal conduct and friendliness when interacting with partners.

  • Transparency/Integrity:

    Sampada Entrepreneurship & Livelihoods Foundation (SELF) believes in maintaining the highest level of transparency within the organization as well as external to the institution. This means that clear and fair communication of the facts and figures to all stakeholders: from ensuring clients understand interest rates, fees, product terms and conditions to reporting accurate portfolio and financial details both internally (senior management) and externally (funders, regulatory bodies, etc.).

  • Maintaining Client Dignity:

    Clients should feel that her dignity is maintained and she should be treated as a partner. Staff should take care to show respect, particularly when addressing case of delinquency, and behave within the purview of the law. It leads to retention of clients.

  • Clear Communication:

    Clear communication internally as well as externally for effective and efficient operations. This is particularly important when working with clients to ensure they understand terms and conditions of loan products, but also among other staff members to ensure efficient operations an open climate and quicker resolution of any problems that may arise. Sampada Entrepreneurship & Livelihoods Foundation (SELF) staff also strive to produce timely and accurate reports for senior management and external stakeholders.

  • Maintaining Client Dignity:

    Clients should feel that her dignity is maintained and she should be treated as a partner. Staff should take care to show respect, particularly when addressing case of delinquency, and behave within the purview of the law. It leads to retention of clients.

VISION

The poor are empowered to secure sustainable livelihood opportunities and live a life of dignity.

MISSION

To mobilize the creative potential of groups and individuals by empowering them and providing financial, entrepreneurial and customized services in order to secure and enhance quality of life.